1st Line IT Support / IT Helpdesk Support / IT Support

Job Title: IT Helpdesk / First Line Support

Location: London

Salary: Up to £22,000 depending on experience

Job Type: Full Time Permanent

The Company is on a mission to show the world how engaged, happy people are central to business success. Recognised as an inspirational place to work, they are seeking a pro-active and enthusiastic individual to join their Client Support team.

They offer expertise and tools for well-known brands that want to improve business results and growth through harnessing the power of their people (think Yo!, Hamleys, The Ivy Collection and some of the world’s best five star hotels…). Their approach is contemporary, pragmatic and strategic, which has given them a strong track record of positioning businesses as 'amazing places to work', thus helping them overcome the people and delivery challenges they face.

If you’re up for a challenge, here’s the deal:

• They’ll give you freedom (within a framework); an exciting challenge and the opportunity to make a real contribution in a fast-paced environment from day one
• You’ll help them grow the company
• They’ll offer you progression towards your full potential
• They’ll welcome you into a great environment; they practice what they preach and live their values
• You’ll stand out from the crowd, as: positive, self-sufficient, decisive and responsible

Key Responsibilities:

• Have responsibility for, and be confident in answering the phone along with incoming helpdesk queries via email, ensuring all are responded to within their agreed SLA
• Support existing clients to unleash the full potential of their tech whilst delivering top class customer service
• Test online forms and systems to ensure they match specification and work correctly
• Configure, maintain and support Talent Toolbox systems, ensuring they run smoothly on a day to day basis
• Work with the project team to gather information from clients, updating systems as necessary
• Working with JIRA to provide Project Managers with launch dates whilst keeping cards and boards up to date

Key Requirements:

• Have some previous work experience
• Be a resilient, pro-active individual who can deliver on the detail
• Be flexible, with excellent communication skills and the ability to work on your own as well as part of a team
• Have strong planning, prioritisation and organisational skills
• As well as excellent communication skills and computer literacy
• Thrive in a fast-paced small business, take responsibility and get the job done without a fuss.

To apply you’ll need to send 10 bullet point reasons why you’re ‘the one’, plus a one-page CV with salary expectations

They look forward to hearing from you…

Candidates with the experience or relevant job titles of: IT Helpdesk Support Technician; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Citrix, Cloud Technician, 1st Line Support may also be considered for this role.