Customer Service Advisor (Income Management)

Customer Service Advisor (Income Management)
Bolton
£15,920 - £20,331
Full Time, Fixed Term Contract - 9 Months
 
Our client is a dynamic, ambitious housing association, providing affordable homes and services to over 16,000 customers across the North West.
 
They’ve got an exciting opportunity for a positive and customer orientated Income Management Advisor to come and join their team, on a 9 month Fixed Term Contract basis covering maternity, to help to provide a responsive customer oriented service to tenants in relation to arrears prevention and recovery.
 
So if you have a passion for delivering amazing services for customers… our client wants to hear from you!
 
Working in our Neighbourhoods Team, you will help us to ensure that a comprehensive resolution of arrears is provided.
 
By taking calls from customers you will liaise with Enforcement Officers and external agencies such as the DWP in order to maximise income through effective arrears monitoring and recovery. 
 
With experience of dealing with complex and challenging customer queries, you will be exceptional at managing customer demands in a positive yet firm way.  You must be well organised, easily able to adapt and experienced at following admin and IT processes.  A background in social housing is desirable but not essential.
 
If this sounds like you…. Our client would love you to join the team and help to create the new!
 
They offer a supportive environment, pay good salaries, offer a great range of benefits and invest in their colleagues, because they want to attract and retain the very best people.
 
Keywords: Income Management Advisor, Customer Service Advisor, Rent Arrears, Housing Support, Housing Association, Social Housing, Financial Inclusion