Customer Service & Quality Administrator

Position: Customer Service & Quality Administrator
Location: St Neots, Cambridgeshire
Salary: £20,000 - £30,000 (Dependent on Experience)

The Company:
Our client has a long history of developing innovative solutions to bring a better quality of life to the world. Their Electronics division is a diversified manufacturer of electronic devices and value-added manufacturing services.

They provide their customers with the manufacturing capabilities and purchasing power of a global Electronics Manufacturing Services provider. They deliver regional and personalized support best provided by a smaller company, striving to build lasting relationships and create close and valued partnerships with their customers.

Due to their continued growth, they now have a fantastic opportunity for a Customer Service & Quality Administrator to join them.

The Customer Service & Quality Administrator Role:
You will be providing administrative support for returned goods and the control of calibrated equipment and Quality Systems Auditing for the site.

The Customer Service & Quality Administrator will conduct internal production / process and manufacturing quality control audits and risk assessments.  You will prepare audit plans and understand specific issues to be evaluated. 

Key Responsibilities of the Customer Service & Quality Administrator:

• Communicate with customers, by phone and email, with regard to repair status and costs for repair of returned product
• Administer the repair or scrapping of the assemblies through the local ERP system
• Compile regular reports to / for the Quality Manager and any relevant staff
• Be the facilitator of the Calibration system - provide reports for production heads showing what equipment requires calibration in advance of the calibration date
• Raise the appropriate purchase orders and to review and file the calibration certification on return to the company.
• Carry out frequent internal audits quality and environmental systems (ISO 13485 and ISO14001)
• Provide technical support alongside engineering to production staff in order for them to be able to produce products to the correct quality standards

Skills and Experience Required:

• Experience or education in the handling and assembly of electronic components
• Minimum of 2 years’ experience in an electronics manufacturing organisation
• Accredited, trained and experienced ISO13485, ISO9001, ISO14001 auditor
• Good understanding of ISO 9001:2008 & 13485:2012
• Strong IT skills required. (Microsoft Office)
• Excellent communicator (written and verbal)
• Ability to break down complex issues into understandable and workable solutions

In return, the Customer Service & Quality Administrator can expect;

• Competitive salary (£20,000 - £30,000 – Dependent on Experience)
• Pension plan
• Excellent working environment

What’s Next?
If you are interested in this Customer Service & Quality Administrator position, simply submit your CV via the button shown.

PLEASE NOTE:

• Candidates that do not receive a response within 21 days should assume that their application has been unsuccessful on this occasion
• Only candidates eligible to work in the UK will be considered
• No Agencies

Keywords:  Customer Service Administrator, Quality Auditor, QA, QC, Quality, Manufacturing, Production, ISO, Electronic, Electrical, St Neots, Cambridgeshire

This vacancy is being advertised by Net-Recruit.