Financial Crime Officer/KYC, Birmingham - GBP125 per day
- Recruiter
- JCW Search Ltd
- Location
- Birmingham
- Salary
- 100.00 - 125.00 GBP Daily
- Posted
- 19 Apr 2018
- Closes
- 26 Apr 2018
- Sectors
- Travel & Tourism
- Contract Type
- Contract
- Hours
- Full Time
The Role
Reporting to the Financial Crime Manager, you will create, implement and monitor reports to prevent and detect fraud, respond to emerging trends and attack. Identify, monitor, escalate and respond to emerging fraud trends in MO, attack profile, customer profile. Meet fraud loss reduction targets through appropriate rule analysis, implementation and suggestions for process improvement. Focus on proactive detection and remove unnecessary parts of processes and liaise with all business areas to achieve results. Support rest of team in meeting SLA's and actively keep industry knowledge up-to-date.
Key responsibilities and tasks
- Customer Monitoring 50% (may increase at busy times)
Reviewing customer spending patterns referred for further checks. Assess all new product applications that have been referred for fraud reasons and provide the business with a response within agreed service levels. Continuously monitor patterns/trends and escalate high fraud risk areas. Proactively verifying customers' details and reviewing each case in line with the banks acceptance criteria. Investigate high risk or suspicious activity. Reporting any fraudulent or suspicious activity to external agencies where appropriate whilst ensuring AML requirements are met.
- Payment fraud 25% (may increase at busy times)
Handling complaints/investigating disputes and reviewing activity on customers' accounts to establish any fraud. Contacting customers in potential account take over fraud and restricting accounts to prevent customer/Al Rayan loss
- Police Liaison 25% (may increase at busy times)
Respond to legal orders within adequate time. Compile evidential packages/witness statements on request. Respond to general police enquiries. Court attendance may be required.
General
Comply with Anti-Money Laundering, MasterCard and Data Protection legislation at all times. Take ownership of caseload from start to finish. Provide excellent customer/staff support to on FCU matters. Establish contacts throughout the industry. Assist other team members during busy times/absence and liaise with relevant business areas presenting an appropriate profile for the team.
Performance Measures- Keep fraud losses to a minimum
- Maintain Service Level agreements
- Investigation quality checking
- All legislative and regulatory requirements are fully complied with
- Reporting to authorities within required timescales
At least 2 years retail banking experience
Experience of working within fraud prevention
- Knowledge of Financial Crime Regulations
- Knowledge of CIFAS rules
- Ability to analyse and make changes at speed as fraud evolves rapidly
- Ability to work on own initiative and able to work as part of a team
- Ability to prioritise tasks and remain focussed under pressure
- Ability to deal with variance in workload across the working day/week/month
- Attention to detail and problem solving/enquiring skills
- Excellent communication skills with tactful and reassuring approach where necessary
- Good time management and organisation skills - able to keep to deadlines
- Flexible approach/working additional hours where required
- Commitment and integrity
- Awareness of Islamic banking principles and processes
- ICA Certificate in Financial Crime
Other requirements specific to the role
- Ability and willingness to adopt a flexible approach to address specific demands.
- Regular need for travel to branches.