Account Manager

Account Manager – Norwich, Norfolk - 25k plus commission, realistic £40-50k OTE plus package

My client, a Software/Digital Solutions business are looking to fill a new Account Manager role which has become available due to substantial recent business growth. The role is a varied and interesting position with a significant amount of responsibility working with some of the biggest and most recognisable brands in the world.

What’s expected

The focus of an Account Manager’s role is primarily to:

Ensuring clients’ accounts are running as planned throughout their contract

Renewing each client contract

Looking to achieve growth of each of your client accounts

Encouraging clients to achieve significant and increasing value from their subscription

Proactively and regularly engaging with allocated Enterprise clients

Developing a strategic view of the client’s needs

Resolving any issues with the account or service

Client Support and Administration

Duties include the following:

Maintaining a contact schedule across all of your assigned accounts

Obtaining a detailed understanding of each client account

Liaising with CSM Client Support to understand status of each client account

Regular telephone and email contact with client and face-to-face meetings as and when required

Updating clients on new features and changes

Negotiation of renewal

Preparing and delivering new Work Orders and Invoices as appropriate

Being on top of your numbers – both client usage numbers and your revenue numbers

The role is primarily a desk based Account Management role based in our Norwich office but we are flexible about home-working if required. The majority of client contact is remote, however, when required you may need to travel.