Customer Support Administrator 

Customer Support Administrator 
Leeds, West Yorkshire 

Are you enthusiastic, eager to learn and seeking to build a customer service career? If so, our Customer Support Administrator role is what you’ve been waiting for. 

About Us: 

We are Age Partnership, a leading provider of retirement solutions for the over 50s. Since 2004 we have been helping current, and soon-to-be, retirees make the most of their finances, enabling them to enjoy their retirement. 

Now, we’re looking for a friendly and personable Customer Support Administrator to join our team in Leeds. 

Your Benefits: 

- Basic salary of £15,000 - £19,000 DOE 
- Monthly bonuses 
- Pension 
- Healthcare cash plan 
- Friendly and dynamic work environment 
- Full induction 
- 25 days’ holiday plus Bank Holidays and your birthday off 

Here at Age Partnership, customer service is everything. We’ve been ranked as number 1 in financial services for customer experience by Investors in Customers and you will play a key role in helping us to maintain our outstanding level of service. 

We offer fantastic career opportunities, outstanding rewards, development and training all underpinned by our fantastic Partnership Academy where we will enable you to develop your career through exam support and ongoing training programmes. 

We’ll provide you with great training to bring you up to speed, as well as excellent progression opportunities to ensure you can build an engaging and rewarding career. 

The Role: 

As a Customer Support Administrator, you’ll join the busy, fun and vibrant Equity Release Administration department and will support Equity Release Advisors in processing lifetime mortgage applications. 

Specifically, your role will involve: 

- Submitting applications to lenders 
- Handling inbound and outbound calls 
- Working with lenders, solicitors, estate agents and customers to progress cases 
- Following-up with customers and all parties for outstanding information and documentation 
- Updating customers’ details on the database 
- Working in line with all regulations such as data protection, financial crime and complaints 

About You: 

To be considered as a Customer Support Administrator, you will need: 

- Experience within customer service either over the telephone or face to face 
- A good level of IT literacy especially with Microsoft suite of products (Word, Outlook and Excel) 
- A close attention to detail 
- A highly organised approach and the ability to work to tight deadlines 
- Excellent communication skills 

We’re looking to hear from individuals with experience as a Customer Support Administrator, Customer Service Representative, Customer Service Executive, Retail Advisor, Customer Service Advisor, Customer Support Advisor, or Customer Care Representative. 

Webrecruit and Age Partnership are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you’re seeking a fresh, new challenge as a Customer Support Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.