Customer Services Officer

Customer Services Officer
£21,991 to £25,724, pro rata for part time, plus excellent benefits
Full time 36 hours per week including 1 in 5 Saturdays.
Part time 24 hours per week including 1 in 5 Saturdays
Permanent

The West Midlands Combined Authority (WMCA) is a strategic authority working with partners to deliver a stronger West Midlands, with a focus on skills, innovation, transport, economic development and regeneration. Individual Councils and Local Enterprise Partnerships will still deliver services and retain their identity but on the big decisions we will have the resources to work together.

This is an exciting time for the West Midlands - the Commonwealth Games will be here in 2022, the arrival of HS2 will help make us a world class business location and a new £350m housing deal aims to deliver 215,000 new homes by 2031.

Transport for West Midlands (TfWM), the transport arm of the WMCA, is a rapidly growing Authority and fast emerging as a standard setter in the industry - in October 2017 we became only the second ever to win the 'City-Region Transport Authority of the Year' Award twice in a row.

Working in the Ticketing Services Hub which is part of Customer Services, you will focus on delivering exceptional customer service and administration for products and services relating to ticketing. You will be great at prioritising, have an eye for detail and have a passion for customer services.

You will work as part of a team delivering a wide range of services for our customers. The role is diverse and flexible from processing new applications for ticketing products and services, organising the dispatch of travel passes, to supporting our customers over the telephone and in writing.

You will have experience of working in customer facing roles such as a contact centre, and have administration experience. You should possess good written and verbal communications skill and can work under pressure.

We are also interested to hear from people who would like to work on a part time basis working up to five hours a day covering a variety of shifts between 8-6, including Saturdays.

In return for your hard work and commitment, we will reward you with a range of competitive and attractive benefits.

To apply for this role, please click below and you will be emailed to let you know how to continue your application.

Closing Date: Monday 30 April 2018
Assessment/Interviews held: w/c 7 May 2018
Start Date for position: w/c 11 June 2018

We are committed to equality of opportunity in service provision and employment. Our recruitment policies, procedures and practices enable all applicants to be considered on merit and ability to do the job. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed.