Customer Relations Officer

Customer Relations Officer
£21,991 to £25,724, pro rata for part time, plus excellent benefits
36 per week (full and part time positions available)
Permanent

The West Midlands Combined Authority (WMCA) is a strategic authority working with partners to deliver a stronger West Midlands, with a focus on skills, innovation, transport, economic development and regeneration. Individual Councils and Local Enterprise Partnerships will still deliver services and retain their identity but on the big decisions we will have the resources to work together.

This is an exciting time for the West Midlands - the Commonwealth Games will be here in 2022, the arrival of HS2 will help make us a world class business location and a new £350m housing deal aims to deliver 215,000 new homes by 2031.

Working as part of a team within the Customer Experience Directorate, as a Customer Relations Officer you will deliver an exceptional service to customers and stakeholders of the WMCA and the Office of the Mayor of the West Midlands. You will investigate and resolve customer enquiries through a focus on high quality written correspondence, carrying out thorough research and using your findings to prepare responses that meet with both procedures and our high quality standards.

You will have previous experience within a busy multi-channel Customer Relations environment, handling complaints and responding positively to contentious and sensitive issues. The ability to communicate effectively with different audiences is essential as well as the confidence to deal with a wide range of stakeholders including members of the public, senior politicians, lobbyists and constituents.

This is a diverse role requiring successful candidates to service customers via a range of channels including telephone, written and social media when required. We are therefore seeking team members who can work flexibly and also advise our customers on a wide range of subject matters covering transport and the wider work of the WMCA. A key aspect of the role will be building and maintaining strong working relationships with partners and stakeholders to enable you to deliver a great customer experience.

In return for your hard work and commitment, we will reward you with a range of competitive and attractive benefits.

To apply for this role, please click below and you will be emailed to let you know how to continue your application.

Closing Date: Monday 30 April 2018
Assessment/Interviews held: w/c 7 May 2018
Start Date for position: w/c 11 June 2018

We are committed to equality of opportunity in service provision and employment. Our recruitment policies, procedures and practices enable all applicants to be considered on merit and ability to do the job. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed.