Service Desk Analyst – 1st Line

Service Desk Analyst – 1st Line 
Romford, Essex 

The Company: 

Our client is an incredible and highly accredited outsourced IT provider. Providing cloud, hardware, connectivity and business process solutions, they are a growing, dynamic business delivering industry-leading technologies which they are passionate about. 

Due to expansion and internal promotion, an opportunity has now arisen for a Service Desk Analyst to join their team. 

Your Role: 

As a Service Desk Analyst, you will be tasked with delivering remote 1st line support and triage services to a wide variety of clients. 

Your role will entail: 

- Working with contracted and non-contracted clients 
- Dealing with around 17 support tickets per day 
- Providing high levels of support and service in order to exceed client expectations and meet contractual obligations 
- Logging all incident and service requests 
- Working to meet SLAs 
- Escalating incident and service requests that cannot be resolved 
- Implementing and fulfilling remote service requests and installations 
- Recommending relevant improvement, new technical procedures, products or services 

About You: 

To be considered as a Service Desk Analyst, you will need at least one year’s experience with a managed services provider and experience of the following: 

- Active Directory Administration (Setting/Removing Users, Password Resets, etc) 
- Microsoft Exchange Administration (Configuring Email Addresses, Distribution Groups, etc) 
- Configuring Printers (Connect users to network printers, clear print queues, etc) 
- Troubleshooting Windows 7 and above 
- Troubleshooting and configuring Outlook 2010 and above 
- Troubleshooting internet connectivity issues including understanding basic ADSL faults 

Strong English communication skills are a must, as is an excellent approach to customer service and the ability to manage communication between clients & third parties. 

Other organisations may call this role Service Desk Analyst, 1st Line Support Technician, Service Desk Technician, 1st Line Analyst, 1st Line Engineer, Service Desk Engineer, Support Analyst, or 1st Line Support Analyst. 

Your Rewards: 

- Salary of £17,000 – circa £24,000 DOE 
- Huge opportunities for progression 
- Plenty of training and development potential 
- A challenging and rewarding environment 

Joining a small, close knit team, you will discover exactly why our client has become so successful. 

You’ll find a team-focused environment where team members meet up outside of work to play football, socialise and have a great time. You’ll find extensive training and the potential to develop and you’ll find unique chances to progress, with a 12 month progression plan and plenty of encouragement to fulfil your potential. 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

To apply for the role of Service Desk Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.