Accommodation Advisor (Property, Estate Agent, Customer Service) MEAR62762

Accommodation Advisor (Property, Estate Agent, Customer Service) MEAR62762

Basingstoke

£18,000 - £20,000 per annum (pro rata)

6 month FTC

Mears Housing Management is going through an exciting period of growth and we are seeking candidates that has a passion to deliver excellent customer service through being the first point of contact for our customers.

We are now seeking to appoint an Accommodation Advisor to join us in our Move Out Team in Basingstoke.

Reporting to the Team Leader of Move Outs, you will be the first point of contact for Customers, Landlords and Agents with any queries regarding serving of notices, arranging checkouts and move outs and will be responsible for taking inbound calls from customers to arrange and confirm move out dates and times and any related queries.

The job entails a variety of duties including talking to Licensees of properties through the serving of notice, the move out process, arranging external business partner appointments and returning the property and keys back to agents and landlords in a timely manner. You will also instruct contractors where required to arrange for the removal of furniture.

A key part of this role is to effectively manage customer expectations and meet their needs. It is therefore essential that you possess great communication skills and the ability to remain resilient to ensure all priorities are met.

With exceptional organisation skills, you will have a track recording in delivering great customer service and will be IT Literate utilising a variety of software packages.

If you are seeking a change in career or a new challenge within this field of work, we would love to hear from you!

Please refer to the full job description upon applying

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

• Training and development
• Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
• Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
• Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
• Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.