Housing Register Assessment Officer

Eden Brown Synergy
17 Apr 2018
24 Apr 2018
Contract Type
Full Time
Our client is a Local Authority in South West London who are looking to recruit an experienced Housing Register Assessment Officer for an initial 3 month contract.This role is based in the Housing Advice, Information and Assessment Service and is focused on monitoring and maintaining of applications to the Housing Register.This will include (but not exclusively):??describing services available??assessing eligibility for housing register services and other services ??assisting the customer to complete forms and application forms??explaining the support services available to the customer The role provides advice and information around making an application to the Housing Register and other housing options.The main duties and responsibilities of the post are as follows:??Verification and assessment of information provided by applicants making Housing Applications via the online system ensuring consistency with current legislation, Allocations policy and procedures. ??Checking and reconciling of information received, and making referrals to other services and agencies as appropriate including the Council's Medical Adviser. ??Taking appropriate action to advise and assist clients in relation to their online application, dealing with enquiries with empathy and diplomacy, and ensuring a high level of customer care at all times. ??Advising Housing Register applicants of their priority, ensuring their understanding of how the system works and giving assistance with Choice Based Lettings bids for accommodation as necessary.??Identifying cases where further intervention is necessary, and maintaining a knowledge of the roles and functions of other departments and outside agencies to enable appropriate referrals. Identifying child or adult safeguarding issues and make referrals to appropriate colleagues or services.??Ensuring computerised and manual records relating to Housing Register applications are accurately recorded, inputted and updated, and changes of circumstances are processed in a timely manner.??Responding appropriately and effectively to all enquiries received by telephone, face to face, email and in writing, using standard and non standard letter responses, and preparing draft replies to Councillors and MPfs within set targets and quality standards.??Supporting and guiding colleagues with assessment, verification and monitoring of Housing Register applications as necessary.??Actively participate in team meetings, any other meetings and training courses as required. The successful candidate will have had previous experience in a similar post and have significant experience of providing information, advice and guidance to members of the public in a complex environment. You will also have a minimum of one years experience of using computers, inputting data and keeping computerised records and the ability to retrieve relevant information. This post is due to commence asap.Your expert recruitment consultant is Gemma Whittow, call today on or email Brown Synergy is committed to equality in the workplace and is an equal opportunity employer.Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.