Production Coordinator

Production Coordinator, Print and Graphics Company based in Coventry, £16,700 Full Time Equivalent.

The Company:

Based in Coventry, we are proud to be a local, family owned digital print and graphics company. Our vision is to continually help small-medium businesses attract new customers and to maintain repeat custom with the use of printed graphics.

We are a small but busy office; therefore, we are looking for the right candidate to help deliver the service we pride ourselves on. The ideal candidate will have a can-do attitude and will be happy to adapt to the needs of the business daily.

The Role:

The production coordinator shall ensure the client’s needs and expectations are met by managing the client’s requests from beginning to end.

The core tasks will include the following:

• Answer incoming customer calls, emails and social media messages
• Manage online Company presence through social media
• Process orders made online
• Update order progress with customers and job tracking on our in-house system
• Create quotes for customers (including creating proof files) and follow up on previous quotes
• Send customer invoices and take payments
• Prepare artwork for printing
• Operating production equipment
• Producing customer orders
• General office and machinery maintenance
• Stock taking and purchasing
• General office administrative duties/cleaning duties
• Full training will be given for all areas

Production Coordinator Necessary Skills, Qualifications and Experience:

• Excellent customer service skills via telephone, email and face to face
• Clear communicator both written and verbal
• Highly organised with a strong attention to detail
• Minimum grade C GCSE (or equivalent) in English and maths
• Strong IT Skills
• Experience in the use of Social Media including Facebook and Twitter
• Confident in independently working