Customer Relationship Manager (Housing, Allocations, Income)

Benefits: 22 days annual leave, plus 3 discretionary days, plus Bank Holidays, Pension, Discount at SK8, Numerous Welfare and Wellbeing benefits and discount schemes available

Our Client was recently presented with the Sunday Times Best 100 Companies Most Improved Not for Profit organisation. That’s because they like to think differently. They challenge the norm and as a revolutionary business, they’re looking for revolutionary thinkers, to help them shape the projects services and practices of the future today.

Joining their Central Region - Stockport as a Customer Relationship Manager (CRM), you will play a key role in helping them to achieve their vision of Delivering homes; Inspiring lives. For their customers today, and for tomorrow.

You will provide a responsive, effective and efficient generic housing management service to all the Group’s customers; working with all relevant teams to ensure the delivery of customer focused service through attaining performance standards and taking ownership of your geographic patch (in this case Stockport).

With experience of dealing directly with members of the public, including managing complaints, difficult customers and gaining successful outcomes for all parties, candidates will ideally have a background of working in a successful Income / Allocations / Housing Management Team and experience of cross team and partnership working.

Knowledge of Housing Management policies, procedures and processes, ensuring fairness, inclusion and an excellent customer focused service is essential and you must have the ability to deliver department KPIs by establishing personal and team objectives, measures and definitions of success.

Due to the nature of the role, you must be prepared to travel throughout the area of operation and work flexibility to meet the needs of customers and the organisation.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.