Concierge - Forest of Arden Marriott Hotel & Country Club, Meriden The Forest of Arden Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family. This four star hotel has a focus on culinary excellence with our AA Rosette-awarded restaurant. Marriott International is the worlds' largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities. Forest of Arden is located in the heart of the West Midlands, near Solihull with easy access to the M6, M42 and M40. Just four miles from Birmingham NEC, Airport and International Train Station, Forest of Arden is part of an exclusive collection of Marriott country clubs and is the perfect location for business and leisure. This Marriott hotel is one of the top UK golfing destinations with two golf courses and an academy. Forest of Arden also offers outdoor tennis courts, a fully equipped fitness Centre and relaxing Spa. Job Summary Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department as necessary to resolve guest calls, request, or problem. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.