Income Advisor / Debt Recovery / Collections Officer

Income Advisor / Debt Recovery / Collections Officer
Essex (Braintree)
GBP20,791 per annum plus GBP3,121 market supplement
Permanent, Full Time

Our client always puts their residents at the heart of their business, giving tenants and leaseholders a real say in the services they deliver. That's what being a Community Gateway Association is about.

They are looking for someone with a can do attitude to provide excellent income collection services within the Income Recovery Team. The role will involve assisting in the collection of all housing related debt as well as working with internal and external teams to ensure that their residents are receiving the best service.

Good organisational, interpersonal and IT skills are essential for this role together with the ability to work as part of a team. You will need to possess a strong commitment to providing excellent customer services and will be expected to maintain good working relationships with colleagues and key partners at all times.

Qualifications should include Maths and English (Grade A-C) or equivalent, an understanding of financial inclusion, welfare benefits and the Universal Credit process is desirable.

Key benefits include: 29 days holiday (includes bank holidays) plus Christmas closure days, BUPA, on site parking (contributory), pension, flexible working, mileage, life assurance, excellent learning and development opportunities, childcare subsidy scheme and childcare vouchers, health and wellbeing initiatives and reduced gym membership.

Our client is an inclusive organisation and aim for their staff profile to reflect that of the community they serve. They welcome applications from everyone including people of different ethnicities, which are currently under represented.