Quality Evaluation Analyst

Quality Evaluation Analyst 
International Research Centre, Pynes Hill, Exeter, Devon 
Full Time 
£17,510 pa (rising to £18,122.29 after successful completion of a 12 week probationary period) 
Working hours: 37.5 hours per week 

Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-changing environment? Do you have fluent language skills in English or another language? If so, why not talk to us about our opportunities to add real value here at BPA Quality? 

BPA Quality is the world leader in providing Call Quality Assurance solutions to the Contact Centre industry. We analyse and measure the quality of customer service interactions, providing accurate, actionable feedback that enables our clients to deliver an exceptional customer experience. 

As a Quality Evaluation Analyst, you will be responsible for analysing interactions between customers and a key client’s contact centre via phone calls and emails. You will provide feedback on adherence to policies and appropriate procedures, navigate their software applications to research appropriate resolutions, evaluate results and provide actionable insight. Additionally, you will ensure all project analysis is completed in a timely manner and in accordance with project requirements. 

To be considered for this position, applicants should: 

- Be fluent in one of the following languages: English, Turkish, Norwegian or Finnish. If English is not your first language but you are fluent, we would be happy to accept your application 
- Have excellent communication, concentration and listening skills as well as a keen eye for detail 
- Considerable knowledge of and ability to utilise efficiently current word processing, spreadsheet, database, email and internet software 
- Interest in technology and ability to understand and resolve technical issues 
- Competent level of spoken and written English 

Experience of working in a Customer Contact Centre is desirable but not essential 

Please note, the start dates for this role are the 17th May or the 7th June 2018. 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

To apply for the role of Quality Evaluation Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Quality Evaluation Analyst, Call Quality Analyst, Customer Service Analyst, Technical Support Advisor, Business Process Analyst, Business Analyst, Call Centre Analyst.