Leasehold Services Advisor (Housing, Customer Service)

Our Client is on a mission!  They champion co-op and community-led housing where people design, develop, build or manage their homes themselves and they aim to make this a mainstream option for both rent and home ownership. To that end, they are investing in people and partnerships that can help them make this market fly.

They currently support over 40 co-ops that house more than 2,200 households by providing or overseeing a variety of housing management services and back office administration functions under instruction from their clients.  They are also a social landlord, providing housing management to their own residents living in nearly 1,000 properties.  

They need a special person whose reliability and customer service skills are unparalleled to join their team as their new Leasehold Services Advisor. They are determined to improve the service they provide to their leaseholders and believe the right person to help us to do this is someone who is an excellent problem-solver and critical thinker who will doggedly follow issues though until they are resolved and always keeps promises. 

Make no mistake – this is a demanding role and only appropriate for someone who wants responsibility for turning around this part of their business and will do whatever it takes to achieve that goal whilst working within their values of being fair, reliable and acting with integrity. 

Although desirable, you need not necessarily have previous experience of leasehold management. If you can evidence outstanding reliability, integrity, customer service and critical thinking, they can train you on the technical aspects of managing homeowners. You must have excellent follow through, experience of managing dissatisfied customers or complex issues, be highly responsive and able to work collaboratively with leaseholders, finding ways to meet their requests within the confines of their leases and their policies. You will either come to our Client with an IRPM qualification or be willing to work toward one once in the role. You will be prepared to visit schemes across Southeast England at least monthly to carry out estate inspections, resolve complaints and meet with leaseholders. There may be times you will need to attend an evening consultation meeting on site. 

This is a great opportunity for someone who wants to make a difference and help people love their homes. With a varied workload and an appreciation for working with legal documents and issues, you will be the right person for this role if you are highly organised and able to work flexibly to tight deadlines whilst proving to leaseholders and colleagues that your reliability is second to none and you always follow through on commitments.

In return, our Client offer a contributory pension scheme, 28 days holiday + bank holidays, health cash plan, an employee perk system and up to a 10% annual bonus.

Please refer to Job Description when completing your application form.

Closing Date: Sunday 29th April

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.