Customer Experience Specialist / Customer Experience
Customer Experience Specialist / Customer Experience / Customer Service
Full Time - Permanent
37 hours per week
£28,000 per annum
It’s an exciting time for our client, they have launched their new Corporate strategy, growing their organisation and working tirelessly towards solving the housing crisis.
They are currently seeking a Customer Experience Specialist to coordinate customer input, including complaints, comments and compliments. You will analyse, review and report on customer feedback and use insight to drive continuous improvements in their service delivery.
Additionally, you will coach, develop and manage a team to ensure that all complaints are investigated effectively and in a timely manner creating a high-performance team. You will understand the cause of customer feedback by employing root cause analysis techniques, implementing our client’s complaints policies and procedures to include the periodic review of both, making and changing as required and provide comprehensive reports to key stakeholders.
Their ideal candidate will have an appropriate/relevant high-level qualification or equivalent in analysis and have detailed knowledge of customer complaints management techniques. You must have previous experience of leading and managing people, carrying out root cause analysis, data analysis and report writing. It is essential you are flexible and have the ability to travel as you may need to work some evenings and weekends.
The closing date for this role is Sunday 6th May 2018.
Interviews will be held on 17th and 18th May 2018.