Hotel Receptionist - Luton

Elite Hotels
15 Apr 2018
07 May 2018
Contract Type
Full Time
Hotel Receptionist - Luton Hoo Hotel Luton Hoo Hotel, Golf and Spa in Bedfordshire, now has an exciting opportunity for a Hotel Receptionist to join our Front of House Team Hotel Receptionist Overview: We are looking for exceptional individuals who are passionate about providing first class customer service to exceed our guests' expectations.The Receptionist position is based within the Front of House team and you will find yourself on the front-line dealing with the guests when they arrive at the hotel. Working as part of a small team you will be professional, courteous and welcoming. As Receptionist you will be responsible for the arrival and departure of each guest and must ensure prior to arrival that all arrangements have been completed as per correspondence. The Receptionist role will involve cash handling and credit card transactions as well as taking reservations and answering guest queries face-to-face and by telephone. Attributes/Experience Previous experience in the hotel and catering industry is desirable; however substantial training will be given. We are looking for someone who has a good telephone manner and a friendly, polite personality. The ideal candidate will be eager to learn and to develop their skills. Experience in dealing with demanding guests and the confidence to deal with challenging situations would be preferable.As an Investors In People accredited employer, Elite Hotels offer a wide range of benefits to our employees to ensuring they are happy and well rewarded. Along with excellent training, development and progression opportunities. Benefits The opportunity to work in one of the country's foremost heritage hotels, one of the AA's Top 200 Hotels in the UK and Ireland; proud members of Small Luxury Hotels of the World and Cond?? Nast Johansens A share in the Company Gratuities scheme An Employee Assistance programme A range of flexible benefits to help you manage your lifestyle A childcare voucher scheme Our reward and recognition scheme; GEM's Fantastic Company discounts and reduced rates for employees and family members across all four of our stunning hotels in beautiful locations Company personal contributory pension scheme Meals on duty compliments of the Chef Quality uniforms provided and laundered Free car parking Staff Accommodation

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