Customer Services Team Leader

Customer Services Team Leader

Halifax

Salary: £27,221 per annum

37 hours per week / Permanent

Housingrecruit.com is advertising for a Customer Services Team Leader on behalf of our client a leading social housing provider based in Halifax.

This is an excellent opportunity for a great people manager to join the team, and help lead the customer services team on the East side of the business, based out of Halifax Yorkshire.

The role is to provide effective management & leadership of the Customer Services Team and to help support the team to develop skills to enable them to meet the requirements of the service.

Your normal day to day duties will look something like:
 

1. To co-ordinate the complement of staff within the customer service centre & ensure levels of service are maintained at all times.
2. Undertake return to work interviews in line with the company sickness policy and apply the company sickness procedure
3. To participate in the recruitment and selection process when required
4. To carry out appraisal reviews with staff, identify any areas of individual or collective training needs
5. Review and manage resource levels within the department according to operational requirements to ensure departmental cover is maintained

In order to fulfil this role to your full capacity you will require the following skills, knowledge & experience:

1. Proven experience of supervising and developing a front line customer service operation
2. Experience of supervising and motivating staff, promoting a customer-focused culture that meets the needs of and engages with customers and staff, in an open and high performing environment
3. Experience in monitoring performance standards which focus on delivery of customer excellence
4. An ability to respond to service demands through a proactive, flexible and organized method
5. An ability to respond to service demands through a proactive flexible and organised method

Due to the nature of the role, a full driving license with access to a vehicle insured for business use is required.

In return, our client can offer you a great set of benefits include 27 days holiday (rising to 32 over 5 years service) + bank holidays, attractive pension scheme and health care package, a company that you can progress your career in and a fabulous place to work.

Closing Date: Sunday 29^th April 2018

How to apply: 




For more information about the role or to complete the application process please click the apply button to go to the recruiter’s website.