Contact Centre Advisors
- Recruiter
- Charnwood Borough Council
- Location
- Loughborough, Leicestershire
- Salary
- Grade 4 (SCP 18-21) £18,070 - £20,139 pro rata
- Posted
- 16 Apr 2018
- Closes
- 30 Apr 2018
- Ref
- H083/M230
- Contract Type
- Contract
- Hours
- Flexible Hours
We are looking for enthusiastic and committed part-time telephone advisors to join our Customer Services team to deal with enquiries coming into our contact centre, provide guidance and information, and process customer requests covering a variety of services on behalf of the Council and its partners.
You will have excellent listening and communication skills, the ability to converse with all types of people, a polite and courteous attitude, and a commitment to providing excellent customer care. You will also be able to work well under pressure with a minimum of supervision while ensuring consistency and accuracy, and be proficient in the use of software systems, with good keyboard skills.
Experience of working in front-line council services would be an advantage but is not essential as full training will be provided.
You will be working to a fixed working pattern but will ideally be able to offer additional hours and some flexibility occasionally to help cover holidays and sickness if need be.
We have a number of working patterns that we are recruiting to. For further information regarding the positions and shift patterns available, and to apply, please visit: www.charnwood.gov.uk/jobs
When completing your application please specify up to three preferred working patterns at the end of your Supporting Statement, or alternatively state if no preference. Should you have any queries, please email contactcentre.teamleaders@charnwood.gov.uk
Closing date: Monday, 30th April 2018.
Interviews: Week commencing 14th May 2018.
Previous applicants need not apply.
No CVs and no agencies please.