Customer Service Officer / Customer Care / Account Management

Nottingham, Nottinghamshire
£18,471 per annum + Benefits
13 Apr 2018
11 May 2018
Contract Type
Full Time

Customer Service Officer / Customer Care / Account Management / Administrator
Nottingham Commutable from Derby, Mansfield and Loughborough
Salary £18,471 per annum + Benefits

Our client is the first not-for-profit energy company owned by a local authority. They were set up by the Council to tackle fuel poverty and give people a cheaper, better alternative to the Big Six. They are proud to be leading the way in trying to reduce fuel poverty for those who need help the most.

They are a national supplier, with over 100,000 customers and growing fast! They work with a number of other local authorities, such as Leeds, Liverpool, and Derby City Councils, by helping them to create their own energy brand in partnership with them. With others due to launch soon, they are proud to be at the forefront of publicly owned energy supply.

They are recruiting for a customer focussed individual to join the team as a Customer Service Officer, acting as the first point of contact for all commercial and domestic customers. You will deal with both inbound and outbound calls with both prospective and existing customers, supporting them with account management, contract, bill or payment queries and recommending tariffs and products available.

As a Customer Service Officer you will provide an efficient and effective services to all customers, supporting with various administrative tasks including credit control and debt recovery.

The successful candidate will have experience of working within a similar customer focussed role, with experience of providing advice and guidance, resolving customer issues over the phone and promoting products and services. They are looking for an excellent communicator and team player with good organisational skills. It is essential you are a competent IT user with strong Microsoft Office skills.