Administrator
- Recruiter
- Brook Street
- Location
- Romsey, Hampshire, England
- Salary
- Negotiable
- Posted
- 12 Apr 2018
- Closes
- 10 May 2018
- Ref
- SOU/804380
- Contact
- Robin Francis
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Contract
- Hours
- Full Time
Administrator/Meeter Greeter
Location: Romsey
Hours: 40 hours per week, Monday-Friday, 8-5. A team rota is in place providing cover typically every 2nd /3rd Saturday -
When working two Saturdays, a day off in lieu will be granted that week.
This role forms part of a showroom based team providing efficient sales team support; this will include meeting and greeting customers, qualifying telephone, email and walk-in enquiries, in addition to administrative duties. Passing on enquiries, placing and overseeing sales orders, whilst maximising customer satisfaction and showroom profitability.
Duties & Responsibilities:
- Promptly responding to and qualifying incoming telephone, email and walk-in enquiries in a positive and professional manner.
- Communicating efficiently with customers and the team regarding orders placed, expected delivery and installation dates etc.
- Liaising with customers and suppliers both face to face and on the telephone, progressing orders, and resolving queries.
- Checking and processing sales orders, supplier acknowledgements, purchase invoices, purchase invoice queries, raising delivery notes, raising customer invoices, taking deposits, interim and final balances.
- Overseeing and promptly handling amendments or chargeable additions to orders, resolves to remedials, stock receipting, goods returns, supplier and clients credits.
- Organisation and management of deliveries.
Requirements:
- Previous experience in an administration role (preferably Sales Administration).
- Demonstrates strong organizational skills with the ability to manage multiple projects.
- Displays excellent interpersonal skills; communicates clearly, confidently & effectively with customers, suppliers & colleagues.
- Possess an excellent attitude toward providing high levels of customer service aiming to exceed customer satisfaction, resolving issues promptly, offering a service to be proud of.
- Good team player, works well with colleagues, contributing to the team effort.
- Competent and confident with using Microsoft packages to include Word and Outlook.
- Driving licence would be an advantage but not a necessity.
- Knowledge of kitchen/bathroom products would be an advantage but not essential.
If interested please apply or call Billy at Brook Street on 02380 236304