Complaints Handler

Location
Bradford, West Yorkshire, England
Salary
£20000 - £25000 per annum
Posted
12 Apr 2018
Closes
10 May 2018
Ref
00081369
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
This is an excellent opportunity for a candidate looking to expand their experience in the customer service sectors with a rapidly growing company which see the Compliance Department as an essential part of the business to sustain its continued growth.

The purpose of the Complaints Handler role is to provide a customer complaints handling function in line with company policy and in adherence to the DISP rulebook and ensuring that customers are treated fairly.

Tasks and Responsibilities:
- Point of contact within the Compliance function for the handling of written customer complaints.
- Handles day-to-day complaints co-ordination activity,
- Updates complaints log on a daily basis ensuring SLA deadlines are met
- Develops root cause analysis for resolution of problematic issues and provides a fair outcome for the customer.
- With oversight of the Compliance Manager, provides reports on a regular basis on complaints Management Information
- Ensure all complaints are acknowledged in line with our regulatory requirements ensuring customers are kept informed throughout the complaint process.
- To manage the resolution of customer complaints, within given timescales.
- Escalate any possible business risks to the compliance manager in a timely manner.

Qualifications & Experience

- Previous experience in a complaint handling role
- Experience within the home improvement, financial or legal sector would be extremely beneficial.
- A Level in English
- Strong communication skills and a confident disposition when dealing with customers who are complaining, often in difficult circumstances
- Experience using Microsoft office packages, Excel, Word, Outlook (Essential)

Attributes & Behaviours

- Strong organisational and time management skills.
- Initiative and the ability to adapt quickly to different situations;
- Discernment and the ability to assess a situation objectively;
- Strong communication skills, both written and verbal. Be able to challenge and negotiate with 3rd Parties if required
- Good attention to detail and sound letter drafting skills
- Self-motivated
- Commitment to the Business Vision & Values

They offer

- A competitive salary
- Free parking
- 25 days' holiday Career progression opportunities
- Employee incentives - Reward and recognition schemes

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