Centre Manager & Deputy Manager

The SmartList
12 Apr 2018
09 May 2018
Sport & Leisure
Contract Type
Full Time
Centre Manager and Duty Managers- Rock Up Watford

This is a unique opportunity to join one of the UK's hottest growing new leisure brands. Rock Up has three very successful sites in Birmingham, Hull and Whiteley (sited between Portsmouth and Southampton) in Hampshire, as well as further sites planned into 2018, and exhilarating continued growth plans thereafter.
Rock Up operates an exciting, new indoor climbing concept, combined with soft play and a high quality cafe. The concept is best described as 'fun climbing at its best' and has proved hugely popular with guests and families, as well as with landlords looking for further leisure facilities to complement their retail offerings. Rock Up has established itself as the operator of choice for retail and leisure park landlords and has many potential sites across the UK for the coming years

We are looking for an outstanding candidates to take on the role of our Centre Manager and Duty Manager positions for our new centre based in Watford. Ideally you will come from a background in retail, operations, hospitality, educational activity, health club, leisure or overseas seasonal management.
You will need to be a natural leader with a self starter attitude, excellent people management and customer service skills. You will have a, driven personality and fully demonstrate the importance of leading a team to be the best. You'll be responsible for the operational and financial performance of the centre, for training and mentoring the teams, for driving sales, for customer service, and for maintaining standards, and ensure everyone that leaves each day has had a truly excellent and fun time.

As a young, dynamic, high energy company, we are looking for commercial operators who have the potential to play a significant role in the development of the centre by building community and corporate links. For the Centre Manager role, there will also be the opportunity to run multi sites and therefore this role provides an early opportunity for development and career progression.

Centre Manager responsibilities include:

• Responsibiity for a team of circa 30 people, comprising both permanent and casual workers;
• Designing, promoting and instigating activities to maximise revenue;
• Assisting with the marketing and promotion of the centre to increase footfall and spend;
• The maintenance of outstanding levels of customer service and care;
• Overall responsibility for the recruitment, training and rota system for staff;
• Overall responsibility for security / health and safety and maintenance on site;
• Full P&L responsibility for the site;
• Daily, weekly, monthly Reporting to the Company as required;
• Attendance at Management/-Finance/Marketing/HR meetings when required.

Duty Manager responsibilities include:

• Providing and ensuring the delivery of exemplary customer services.
• To manage the day to day running of the Centre in regards to guest and staff welfare and enjoyment;
• To have a full understanding of the Company's SOPs and be able to train these with staff as and when required.
• To lead weekly team meeting and actively participate in weekly management meetings.
• Assisting with planning, organising and promoting special events.
• To take supervisor responsibilities for all members of the Rock Up team, including delegation of tasks, constant monitoring of the team's performance, handling complaints from staff and customers, completing paperwork for reporting appraisals and ad hoc reviews etc.
• To ensure that all staff receive and comply with relevant training.
• To ensure that health and safety regulations are strictly observed, recorded and archived.
• To assist with all monthly stock takes.
• To ensure compliance with all fire, licensing, health and hygiene and employment regulations.
• To work with the Management team with regards to planning new promotions and initiatives, and contributing to business development.
• Keeping abreast of trends and developments in the industry.

Skills and Experience

• Centre Manager - at least three years' experience gained as a Manager with the ability to lead manage and supervise a team.
• The ability to maximise sales and manage the financial performance of the centre.
Financial acumen - controlling the P & L, costs, budgets, GPs', labour, and margins

Both Roles

• Excellent interpersonal, verbal and written communication skills.
• A working understanding of centre management, equipment management and staff management including rota management and staff utilisation.
• Exceptional customer service and engagement skills.
• Proficient IT skills.
• Responsible for all centre H&S
• Ability to multi-task and work in a fast paced leisure setting.
• An outgoing and enthusiastic personality and a positive attitude.

Salary commensurate with experience and Company Bonus Scheme, Pension Plan for both roles

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