Income Management Officer

Job Title: x2 Income Management Officers
Salary: £27,542
Job type: Income Officer
Location: Hale Village

About the Role
Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As an Income Management Officer, you will work as part of the Income Management Team to reduce rent & service charge arrears. You will have a range of tasks which will vary depending on where support is required most. You will need to have the ability to be flexible, to aim support at maximising income and helping customers to access appropriate help and advice. You will work towards targets and report regularly on performance to the Performance and Income Manager. Tasks also include sign-up of new tenants on behalf of Outward's partner landlords.

This role is available as a full time post of 38 hours per week.

Benefits
Outward has a great benefits package:
* Up to 25 days annual leave plus bank holidays (pro rata for part time)
* An occupational sick pay scheme
* Access to our Employee Assistance Programme
* Annual leave purchase scheme
* Travel Loans
* Training and Development opportunities

How to Apply
Please send us your details via 'Apply', and ensure you include a valid email address as you will be sent further instructions.

Diversity at Outward
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.