Customer Support Account Coordinator

Location
Bath, Somerset, England
Salary
£18000 - £24000 per annum
Posted
11 Apr 2018
Closes
09 May 2018
Ref
00081308
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
This company provides end-to-end managed web applications and bespoke system development to the healthcare sector, with customers that include the NHS, commissioning bodies, local authorities and other organisations. Located in Bath, they specialise in innovative, flexible and cloud-based software solutions. The company is driven by the desire to add real value to the healthcare sector.

They are committed to their company values of:

Forward Thinking - creating a better tomorrow
Transparency - seeking insight, sharing knowledge
Collaboration - they work best together
Contribution - everyone can make a difference

The Person and Skills

They are looking for a conscientious, enthusiastic Customer Support Account Coordinator to help maintain and develop client relationships with Providers of primary mental health care. They are a lively team operating at times in a busy environment. They are looking for an outgoing, positive individual with a good sense of humor and who is open-minded to an evolving role in a growing business. They are a close knit team who support each other in what can be a challenging role, requiring a calm and professional attitude.

You will need to be fluent in English with strong literacy and numeracy skills. Excellent communication, presentation and people skills with an exceptional telephone manner is fundamental, as well as a friendly and confident approach, with the ability to multi-task and excel in organising and prioritising your workload. You will need the essential skills of analysing and problem-solving with a keen eye for attention to detail. Proven IT competency is a requirement of the role with knowledge of various software relating to CRM, patient management and reporting tools being desirable.

You will need to be able to work flexibly in order to cover core support hours and allow for onsite training and visits. You will have experience in a customer service role, GCSE and A Level A - C or equivalent, with a clean driving licence and access to a vehicle.

Key Responsibilities:

- Proactive and reactive management of new and existing client accounts, which includes face to face and remote (email, telephone, web-based etc.) support, advice and assistance.
- You will liaise closely with customers, building relationships and providing the best customer service possible in order to help them get the most from the web applications they subscribe to.
- You will be collaborating across multi-disciplinary teams to assist and inform with new and ongoing investigations and, in addition, contributing to development proposals.

Part of your role will require you to visit clients onsite, reviewing their current use of the product and making recommendations for future use. You will also be providing both onsite and remote training in the use of the product, and demonstrating how to extract reportable data. Updating training documentation, user guides and the online help-site are other key parts of the role.

Salary: £18k+ (plus benefits) DOE