Technical Support Advisor

This company is an Independent Business to Business Telecoms Provider based in Werrington, Peterborough. The Company was established in 2009, from a Home Office, by their Managing Director at the age of 25 and they have grown to a Team of 31. This company provides Business Telecoms Services to a range of Customers from Small Business users to large Corporate Brands. Services they provide include Business Phones Systems, Landlines, Broadband, Direct Internet Access, Mobiles as well as Engineering Installation Services.

Their Staff are loyal, committed and all part of their success and future plans to become Number One in everything they do. They are passionate about their people as much as they are about their Customers. Do you want to be part of a Team that's striving to become the best Telecoms Supplier for UK Businesses? If so come and join us!

Job Overview

Due to continuing success, expansion of their Client base and their desire to offer First Class Support, they are looking to expand their Technical Support Team with a Technical Support Advisor. The role will involve dealing with Clients over the telephone, email or online, logging and resolving faults with their IT and Telephony, configuration of Telephony and IT equipment, working with other members of the Technical Support Team.

The role is customer facing so a good telephone manner and written skills are essential, a positive attitude, willing to learn new skills and an interest in technology. Full training will be given to the successful candidate to support Clients across their full product portfolio.

Key Responsibilities

- All faults to be dealt within SLA and resolved efficiently.
- All records for faults to be kept up to date and details recorded correctly.
- Access records to be promptly updated internally and where required to External Partners and to other Departments.
- All Customers to be updated on faults in a timely and correct manner.
- Ensure their SLA's with Customers are met.
- All chargeable work should be charged out when required.

Person Specification

Essential
- Good Telephone Manner
- Good written skills
- IT Skills, Word Excel
- Office 365
- Interest in Technology
- Willing to learn and take direction

Desirable
Entry level IT Qualifications

Benefits:
Hours:
- 40 hours per week.

Salary:
- £18,000 to £22,000 per annum - depending upon experience.
- 21 days annual holiday plus 8 bank holidays
- Pension with Employer Contributions