Sales and Customer Service Consultant

Verex Group has an exciting opportunity for a Sales and Customer Service Consultant to join our team based in Bristol. You will work on a full time, permanent basis and will receive a competitive basic salary of up to £18,540 per annum with an attractive OTE of £27,000

Verex was founded in 2008 as a specialist Motor Manufacturer Insurer and we have gone from strength to strength since then. Starting with one client, we now currently work with eleven of the most prominent brands in the industry including Jaguar, Land Rover, Volvo, Suzuki, Kia, Hyundai and many more.

We started off in a small office in Rickmansworth and quickly outgrew that space and opened a second office in Bristol. Due to the continued success of the business we have just moved into new, state of the art offices in Aztec West, Bristol to enable us to drive the business even further forward.

We are focused on continuing our successes and to do this we are looking to find, develop and nurture the best talent that the market has to offer.

Duties and Responsibilities of our Sales and Customer Service Consultant

- Receiving inbound sales and customer service calls to process renewal invitations, 7-day cover notes and converting quotes to policies

• Promoting additional products available
• Email correspondence
• Taking ownership of all general queries to resolution
• Cancellations, mid-term adjustments and payment queries

Who are we looking for to become our Sales and Customer Service Consultant?

• Minimum of 1 years’ experience within a customer facing environment
• Excellent spoken telephone manner
• Confident oral and written communication
• Excellent active listening skills
• Mature and positive manner
• Excellent attention to detail
• Can do attitude, going out of your way to provide a first-class service to all our customers
• Be technology savvy
• Experience of meeting performance related targets within a fast-paced environment
• Ability to multi-task, prioritise and manage time effectively
• Reliable and trustworthy

What else we’ll give you as our Sales and Customer Service Consultant

• Holiday Entitlement – 21 days per annum plus bank holidays, increasing by 1 day each year, capped at 25 days
• On Site Parking
• Excellent state of the art office and facilities
• Contributory Pension Scheme
• Life Assurance
• Target driven uncapped bonus
• Regular Individual/Team incentives
• Opportunity to take Insurance Exams

As a company, we set ourselves stretching targets and to achieve these targets we need to get the best people to help us. You can expect to receive full sales, customer service and system training to help you build your career here at Verex, if you can show passion, dedication and a flair for delighting our customers we’ll make sure you are a success through our ongoing training, coaching and development.

Our contact centre is open Monday – Thursday 8.30 – 19.30, Friday 9.00 – 18.00 and Saturday 9.00 – 17.00.

If you feel you are the right candidate for the role as our Sales and Customer Service Consultant, then please click ‘apply’ now! We’d love to hear from you!