Customer Support Account Coordinator

A fast-growing software company based in the vibrant city of Bath is seeking a customer support account coordinator to join the team.

The company is driven by a mission to improve the way that healthcare is delivered by staff and experienced by patients, with a focus on NHS mental health services. They offer a friendly working environment, exciting opportunities to learn new skills and an excellent package of benefits including private health insurance and pension contributions.

The successful candidate will join a lively, supportive team of account coordinators, to maintain and develop client relationships with providers of primary mental health care.

This job might be for you if you…
- have a strong work ethic
- are keen and conscientious
- are a friendly, confident and positive communicator
- thrive in a busy environment and are able to remain calm and professional under pressure
- have excellent analytical and problem-solving skills
- have a keen eye for detail

Responsibilities will include…
- providing proactive and reactive client management, support and assistance, both face to face and remotely via email, telephone, and online support
- building relationships and providing exceptional customer service to help them get the most from the web applications they subscribe to
- communicating across multi-disciplinary teams to assist and inform with new and ongoing investigations as well as - contributing to new development proposals
- visiting clients at their workplaces, understanding their current use of the product and making recommendations for future use
- providing product training both onsite and remotely, and demonstrating how to extract reportable data
- keeping training documentation up to date

Skills and experience
- The successful candidate will have an excellent telephone manner and strong communication, presentation and people skills.
- You'll be a natural multitasker and will excel at organising and prioritising your workload.
- Proven IT competency is a requirement of the role, and knowledge of various software relating to CRM, patient management and reporting tools is desirable.
- You will need the ability to work flexibly in order to cover the core support hours and to allow for onsite training and visits.
- Ideally you'll have experience in a customer service role with GCSEs and A Levels graded A-C or the equivalent.
- You will be fluent in English with strong literacy and numeracy skills, a clean driving licence and access to a vehicle.

Salary: £18,000+ (plus benefits) dependent on experience