Customer Service Manager - London

Location
London, London
Salary
£25,000 - £40,000 per annum
Posted
11 Apr 2018
Closes
09 May 2018
Ref
1492805
Contract Type
Permanent
Hours
Full Time
Position: Customer Service Manager
Location: London
Salary: £25,000 - £40,000 per annum

An exciting opportunity has arisen for Customer Service Manager to join an expanding team in London.

The role will involve receiving in-bound calls from partners and customers of the business and investigating their complaints ensuring each is brought to a satisfactory resolution.

You will be responsible for building, developing and motivating a team, ensuring processes and procedures are in place

Experience in establishing a small but growing contact centre team
Ensuring all KPI’s are achieved monthly
Implement new systems and optimise existing systems
Providing hands on support and managing escalation queries

Requirements:
Outstanding team and people leadership skills
Ability to handle challenging customer queries
Knowledge or experience in subscriptions is an advantage

If this sounds like the role for you apply below.