Administration Assistant Apprenticeship

Customer Delivery exists to deliver excellent service to our customers through our partnerships across the wider business effectively becoming one team with the same goals. Our aim is to support the Group in our commitment to become the Best Bank for Customers.

Community Banking, Banking Operations help our customers service their everyday banking needs by delivering brilliantly for our customer, providing them with what they need when they need it. We constantly work to improve the customer experience making it easier for colleagues and customers.

Community Banking is the heart of our Business and you could be part of the team that make it work. As our world moves faster with new technology and changing customer behaviour so too is our business changing.

As an Administration Assistant in our Andover Operation, you will be compassionate and genuine, taking time to get to know your processes, so that you can proactively and consistently deliver an excellent Customer experience. You will carry out a range of assigned specialist clerical / technical support duties ensuring that the work is completed accurately and respond to a range of enquiries whilst meeting targets for accuracy, quality, volume and agreed service levels.

You'll use your enthusiasm and experience of delivering great service and be a team player working in partnership with colleagues across the Operation to ensure your customer's needs are met.

As we believe the quality of our customer interaction will set us apart this will be a richer and broader role. We are committed to investing in you; your skills, capabilities and development, so right from the start, we'll give you full training and all the support you need. You will be fully supported whilst you learn and during this time you will be given all the coaching and development you need to achieve your competency. We will help you to obtain a full understanding of our operational policies, procedures and service standards. If you are eligible, you'll get the opportunity to gain an industry qualification, working towards a Level 3 Apprenticeship in Business Administration. So you don't need previous experience of finance or banking however some customer service experience would be a plus.

Our office hours are 8.00am - 5.00pm Monday to Friday and we are open to discussions around flexible working to facilitate a working arrangement suitable to both you and the business. We are committed to the principles of agile working and are proud of the industry recognition we have received, including No 1 in the Stonewall Top 100 Employers Index 2017, Top 10 Employer for Working Families 2017, Times Top 50 Employer for Women all in 2017 and Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

So if, like us, you're passionate about keeping the customer at the heart of everything you do and helping to make your team a great place to work for our colleagues then we'd welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.

Together we make it possible.

Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.