Home Claims Advisor

Insurance Customer Delivery provides critical services to our customers, supporting them with their Insurance needs. In line with the Group vision to be the Best Bank for Customers, our focus is on ensuring the customer is at the heart of our business.

We are responsible for delivering exceptional service to our Home Insurance customers through servicing or claims. We shape and deliver the Insurance Customer Delivery strategy in order to maintain our position as the most trusted brand in the UK and the largest Home insurer in terms of customers.

Have you got a natural ability to listen, a genuine desire to help and drive rewarding relationships with customers? Then there's no better place to be than Lloyds Banking Group General Insurance.

We're seeking motivated and enthusiastic individuals, to become part of our team of professional Homes Claims Advisors.

As a Home Claims Advisor you will create value for customer by delivering tailored to individual customer needs products and proactively identify and escalate issues that are blocking you from delivering against customer purpose. In addition to this and as your experience grows you will work to improve issues and problems within the system.

You will work shifts across our core opening hours of 8.00am - 6.00pm Monday to Friday and 9.00am - 1.00pm on Saturdays.

We offer all the necessary support to enable you to conduct your role and, as you'd expect from working for one of the UK's largest Financial Institutions you'll receive an excellent range of benefits.

Right from the start, we'll give you full training and all the support you need with a 5 week Monday to Friday, 9:00 am to 5:00pm Induction Course. This will be followed by a further on the job telephony training, where you will be supported whilst you learn. During this time you will be given all the coaching and development you need to achieve your competency. We will help you to obtain a full understanding of our operational policies and procedures plus give you an awareness of regulatory practices and constraints. So you don't need previous experience of finance or banking however some knowledge and experience of insurance is a plus, but it is not essential.

We are committed to the principles of agile working and are proud of the industry recognition we have received, including No 1 in the Stonewall Top 100 Employers Index 2017, Top 10 Employer for Working Families 2017, Times Top 50 Employer for Women all in 2017 and Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

So if you have a passion for great customer service accuracy and proven communication skills we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.

Together we make it possible.

Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.