Field Resource Controller

We are currently recruiting a Field Resource Controller for a buzzing call centre located in Aldershot.

You will be responsible for overseeing the field engineering resource in a region of the country. You will have to forward plan the individual engineer's daily workload, working closely with the field team leaders and managers ensuring maximum efficiency whilst still achieving and meeting agreed SLA's. The Call Allocator will be the first point of escalation for any issues / problems with the engineers in the region, close communication with the team leaders will be required, and any exceptions to SLA will need to be escalated to the relevant internal call desk so that the customer can be kept updated.

Key Skills Required

• Very good interpersonal / communication skills
• Ability to multi-task with strong organisational skills
• 'Clear thinker' with an ability to work accurately under pressure
• Ability to work as part of a team but also use own initiative
• A logical approach to problem solving
• Ability to think 'outside the box' to resolve problems
• Strong geographical knowledge of the country including postal code areas, main roads and motorways.

Hours of Work = 40 hours per week + 1 hour break a day

Shift Pattern = 5 out of 7 days (includes some weekends)

This is a temp to perm position for the right candidates starting asap so if you have a passion for Customer Service and the desire to develop a career in an excellent environment then don't dealy, apply now or call Blanca at Brook Street on 01483 302979 for more info!