Brook Street

Out of hours call handler

Recruiter
Brook Street
Location
St. Albans, Hertfordshire, England
Salary
Up to £19500 per annum + Overtime pay available !!
Posted
10 Apr 2018
Closes
08 May 2018
Ref
SN Out of hours
Contact
St Albans Team
Contract Type
Permanent
Hours
Full Time

I am looking for a call handlers to provide a professional and efficient service to all users !

My client is seeking an additional member to join a team of out of office call handlers will be working for a global organisation that are market leaders in their field. You'll be taking inbound calls from clients and candidates that need out of hours assistance.
As the successful Call Handler you will have a calm, empathetic approach whilst working at a fast and accurate speed.

Previous background in a similar out of hours environment or a role dealing with customers on the phone is desirable

You must have demonstrable experience of using IT systems and have excellent communication skills

As a Call Handler you will be fully flexible in your hours of work to provide cover as per your shift pattern. The shift patterns will vary and will be confirmed on interview.


The vacancy will be for an immediate start for a full time position working 39 hours per week successful Applicant will be completing various shifts on a rota basis throughout a 7 day period which may include any of the following.
Am Shifts - 6am until 9
PM Shifts - 5pm - 8pm
Weekend day shifts 9am- 5pm
Night shifts - hours may vary

Benefits include an annual salary of £19500 with 34 days holiday including bank holidays
Overtime opportunities ( Bank holidays paid at double time / additional hours worked paid at time and a half)
Various Shift patterns available:

Duties and Responsibilities

* Acting as the first point of contact to all incoming calls
* Answer and respond to incoming calls
* Provide a high level of service to all clients and candidates
* Updating the system with accurate call notes

So not to miss out please send your CV

Alternatively please call Sonia on 01727 812212

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