Relationship Manager (German Speaking)

TrustCSR Ltd
09 Apr 2018
18 Apr 2018
Multi lingual
Contract Type
Full Time
Benevity (German Speaking) Relationship Manager, Gloucestershire Benevity's Gloucestershire team is currently looking for an experienced, passionate German Speaking Relationship Manager to support our UK and European clients. Ideally with a background in software or technology and/or business analysis, you love getting to know your clients' businesses and helping them succeed. If you like to focus on solutions and act as the advocate for client goals, this could be the perfect opportunity for you! Who we are Better Work and a Better World: at Benevity that's what we're all about. We're a software company in the business of doing good, building better ways for companies to connect with their customers and employees around causes and prosocial behaviour (we make "doing well by doing good" more than just a tagline)! We're growing fast and looking for more great people to join us. We have that fun, flexible tech culture that people love, and we have a heart. We're a registered B Corporation, which means we're part of a new breed of companies committed to higher social and sustainability standards. What you will do ?? Be responsible for management of client relationships, which includes things like attending to clients' daily enquires, as well as longer-term needs, such as software enhancement projects. ?? Be the main point of contact to resolve a broad range of client issues (many of them unprecedented!), ranging from technical software challenges, to charity enquiries, donation and volunteering data and much more, collaborating with multiple internal teams to drive solutions. ?? Execute the day-to-day administrative functions of clients' programmes, which vary across clients (i.e. technical software support, bulk data uploads, reporting and much more). ?? Train clients on Benevity's always-evolving software products and maintaining and deepening your own knowledge as well (there are new software releases nearly every month). ?? Develop strong knowledge of clients' corporate social responsibility and employee engagement programme goals in order to advise on optimal usage of Benevity's products and best practices to grow their programmes. ?? Assist with clients' unique reporting needs, as well as provide regular reports on standard metrics - gaining a deep understanding of our reporting tool will be necessary. ?? Participate as part of a team in software implementations for new clients and enhancement projects for existing clients. What you bring ?? Three+ years in an account management role, ideally with two or more of those years supporting a SaaS application or otherwise demonstrated technical aptitude. ?? A love of solving mysteries, navigating the unknown and working collaboratively to find unique solutions. ?? A high level of technical curiosity. ?? Exceptional, proven client service skills. ?? A desire to learn something new each and every day. ?? Excellent organisational skills and strong multi-tasking abilities, thriving on multiple projects and tasks in a fast-paced environment. ?? Attention to detail and commitment to quality and continuous improvement. ?? Professional demeanour and ability to communicate and build relationships with clients long-distance. ?? Can-do attitude and willingness to lead a variety of projects to support the Client Success Team. ?? Experience with corporate social responsibility programming and/or employee engagement is an asset. What you can expect ?? A terrific opportunity to join a mission-driven company on a growth trajectory in a unique, ultra-engaged culture. ?? An environment where constant learning is the norm. ?? To rapidly evolve beyond your previous experience. ?? An opportunity to work with Fortune 500 clients in a fast-paced environment for a dynamic company with a history of proven success. ?? To connect with a team of innovative thinkers, keen to be part of a growing company that is all about helping businesses create innovative corporate and workplace giving and other Goodness programmes. ?? To foster innovation and drive efficiencies within the charitable landscape. While we sincerely appreciate every application received, only those candidates selected for an interview will be contacted. This is a permanent, full time role offering a competitive salary. Our rural offices are not served by public transport routes so your own transport is necessary. There is an expectation that the company will relocate to Swindon at some time in the future and applicants should be willing to work in both locations. Please apply online or by post, with your CV and a covering letter to: Andrea Cutler The Trust Partnership Ltd 6 Trull Farm Buildings TETBURY Gloucestershire

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