Description Closing Date for Applications: Sunday, 22 April 2018 The e-billing team is responsible for setting up, maintaining and submitting e-bills on behalf of the firm and is also responsible for investigating and resolving any issues that arise. You will act as the key point of contact internally for both clients and intermediaries. You will support the GSSC e-billing support team and Global e-Billing Advisor and you will identify and resolve e-billing errors. Coordinate and complete day to day e-billing tasks via analysis of the firm's tracker and workflow tool. Maintain a focus to ensure that the outstanding e-billing volume of the firm is within expectations. Collaborate with the GSSC central e-billing team to ensure LEDES file delivery and issue resolution is accomplished promptly. Support and escalate to the e-billing management team as required. Support the development of colleagues in the GSSC central e-billing team. Troubleshoot e-billing rejections with GSSC central e-billing team and assist in resolving to the point of successful invoice delivery. Assist as required with the administration of client data in client e-billing and matter management platforms. Build and maintain working relationships with all internal and external e-billing stakeholders. Support the global e-billing community with advice and assistance as required. Qualifications Skills: It is essential that the role holder will have basic to intermediate Excel skills. You will demonstrate initiative in order to investigate and resolve e-billing data related errors and you will have an enthusiastic, can do manner. Experience: You will have experience with e-Billing Hub. Ideally, you will have experience of working in a law firm. Knowledge: You will understand LEDES formats. You will be familiar with UTBMS codes. You will be familiar with e-billing platforms; Collaborati, CT TyMetrix T360, Passport, CounselLink, Serengeti Tracker and others. Ideally, you will understand the billing process within a legal environment. Ideally, you will have an understanding of Solicitors Accounting Rules and VAT. Qualifications: GCSE's, including maths grade A-C.