Fundraising Operations Officer

Recruiter
NATIONAL TRUST
Location
Swindon
Salary
32000.00 GBP Annual
Posted
07 Apr 2018
Closes
05 May 2018
Contract Type
Permanent
Hours
Full Time

The Fundraising Operations Officer is an exciting new role focussing on business processes and reporting in Fundraising at the National Trust. You will be mapping out and improving fundraising processes not just at head office but across the whole of the Trust, from how data moves between our systems to making sure supporters are thanked promptly. You will also be helping to improve our systems and make sure we're compliant with data protection and fundraising regulations.

What you'll be doing

You'll be working with multiple stakeholders from across the charity, both at Head Office and regionally, getting an in-depth understanding of end-to-end donations processes, and developing improvements. You'll be driving high standards and consistency across the charity, as well as providing advice and guidance to colleagues at our places, regional hubs and at Head Office.

Working hands on with our systems, and with other members of the Operations and Resource team as well as stakeholders in Fundraising and Finance, you will deliver and improve Fundraising reports.

You will also work closely with the Operations and Compliance Manager to improve how we use systems in Fundraising, and to help make sure we're compliant with relevant regulations such as data protection and the Fundraising Code of Practice.

The role will be based at our Head Office in Swindon, with occasional travel to National Trust places across England and Wales. Flexible hours and some working from home are welcome.

Who we're looking for

This role will suit someone who is motivated by improving processes, confident working with multiple systems in a complex environment, and has strong stakeholder-management skills. So if you're great with people and excited by the prospect of delivering real change and improving ways of working we'd love to hear from you.

  • A highly motivated individual, with excellent organisational skills and ability to manage your own workload.
  • Experience analysing and improving processes and driving change.
  • Strong interpersonal and communications skills, and the ability to engage with stakeholders at all levels
  • Experience using CRM systems

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