Sales Ops Process Specialist Job

06 Apr 2018
29 Apr 2018
Contract Type
Full Time

Requisition ID: 167988
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Job Overview:

The Field Services Specialist is responsible for managing tasks, tools & programs associated with support of the Concur global field sales organization. The team member will work closely with other Field Services Specialists and other functional teams in order to collectively support the global sales field. Due to the global nature of this role, this role requires flexible working hours. This position reports to the Manager of Field Services.


Own sales process, documentation & functionality within database
  • Ensure all leads are distributed to the correct partners, according to guidelines
  • Assign Accounts/Opportunities based on territory assignments and Rules of Engagement
  • Gain proficiency with internal tools such as, BigMachines, CRM Fusion
  • Manage ongoing daily tasks and projects for the Sales and Client Development teams
  • Provide ongoing training in tools and processes to the Sales and Client Development teams
  • Create and assist building reports and metrics for Sales Management team

Drive operational efficiencies for Global Sales teams
  • Participate as subject matter expert to improvement project teams
  • Provide documentation and training resources to support launch of enhancements
  • Manage projects related to roll-outs of new products and functionality for our Sales field
  • Thoroughly test use cases prior to launch of enhancements

Assist in the effort of ensuring Data Integrity
  • Assist in the effort of cleaning customer account data
  • Assist in the effort of cleaning prospect account data

Collaborates with Marketing, Sales, Accounting, IT, Legal, & Operations teams.
  • Operates under direct supervision with frequent reviews of work, and at times with minimal supervision.
  • Manages activities to agreed turnaround times.
  • Be aware of, and comply with, all corporate policies.

Position Requirements

Education, Experience & Training required:
  • Associates degree (Bachelor's degree preferred) or equivalent work experience
  • Minimum two years experience in a fast-paced marketing or professional office
  • Will consider a recent college graduate at the BS/BA level with Business/Management/Technology/IT-MIS disciplines
  • Ability to pass a background check

Job-Specific Specialized Knowledge & Skills:
  • Attention to detail and deliverable timeliness
  • Good knowledge of grammar and spelling
  • Effective interpersonal and communication (oral & written) skills required
  • Works co-operatively with others to achieve results
  • Ability to multitask and keep track of multiple cases and projects
  • Strong working knowledge of Microsoft Office applications
  • Working knowledge of preferred

Minimum Competencies - Technical Competencies:
  • Solid knowledge of MS Office products and general systems acumen are requirements ( and Big Machines; both are high use tools which can be learned on the job)

Critical Performance Competencies:
  • Planning and organizing
  • Builds and maintains trusting relationships with others
  • Follows through on and meets commitment
  • Negotiates time frames, establishes realistic deadlines
  • Attention to detail
  • Stress management
  • Effectively transfers thoughts and expresses ideas using speech, listening skills and writing skills to influence others or gain their support
  • Prepares for problems or opportunities in advance
  • Strives to improve or meet a standard of excellence
  • High energy and productivity
  • Ability to make sound decisions in a difficult situation, even when the supervisor is not present

Value Competencies:
  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a passion for what you do and a drive to improve
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity





To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations:

Job Segment: ERP, Field Sales, SAP, Operations, Sales, Technology

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