Customer Service Advisor

Job Title: Customer Service Advisor

Hours: 40 hours, Mon-Fri or Tues-Sat

Duration: Permanent

Annual Leave: 20 days (Plus bank Holidays)

Salary: £16,640

Customer Service Advisor

A modern, expanding small business are looking for a proactive, approachable Customer Service Advisor to join their team. 

As a Customer Service Advisor you need to be resilient and have a positive can-do attitude. The company are a family run ecommerce business with a small shop front and excellent customer services is integral to their brand. Their mentality is, if they don’t know it they will find out, if they don’t have it then they find something similar.

The company need a team player who can help build the relationship between the company and the customer. You need to demonstrate excellent customer care and communication skills by maintaining a friendly, polite, flexible and professional attitude to the consumer and staff members.

This role has many parts to it so you will never be bored or stuck without things to do and every day you will learn something new. As an ever-growing business the company are looking for an adaptable member of their team that can tackle any problem and has a great eye for detail. They do need a team player who has great computer skills to use their CMS to manage and list new products on the website. If you are creative and know your art products then that is a bonus.

Main Duties

• Proficient with Microsoft Word, Excel and Outlook
• Dealing with customers face to face and on the telephone
• Welcome and advise customers, process orders
• Help with customer issues and liaising with office & warehouse staff
• Live chat and telephone orders and queries
• Identify and assess customers’ needs to achieve satisfaction
• Handle complaints, provide appropriate solutions and alternatives and follow up to provide resolution
• Handle money transactions
• Answering email queries
• Dealing with Returns and customer exchanges
• Checking invoices and purchase orders from our b2b side of the business
• Make changes to the website, prices and adding products
• Price updates
• Providing refreshments for meetings
• Maintaining good standards on product content on the website
• Ensuring listings and products are on all channels and are correctly listed
• Liaising with your line Manager and prioritising tasks that you will be receive from other managers
• Establishing a tidy and well stocked shop
• Other duties may be required during busy periods

Essential

• Good written and spoken English
• Good computer skills Organised
• Desirable
• Use of a ecommerce/CSM system CRB checked
• Experience and knowledge of art and crafts
• Workshop experience is preferred

How to Apply

Please attach your CV to the link provided and the hiring company will be in direct contact.

Good luck!