Receptionist / Sales Support Executive

Location
Boldon Colliery, Tyne and Wear, England
Salary
Up to £16000 per annum
Posted
06 Apr 2018
Closes
04 May 2018
Ref
00081049
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
This company is one of the world's foremost manufacturers of laser technology and laser manufacturing, with over 500 employees spanning 13 international sales branches. This company develops, manufactures and markets laser systems for marking, cutting and engraving, as well as manufactures and supplies a range of engraving materials.

The Role
The company seeks to recruit an experienced Sales Support Executive / Reception based in their HQ in the North East. The role will involve handling a busy switchboard, general receptions duties, order processing and supporting Sales and Customer Service.

Responsibilities:
- Sales Support
o Deal with requests for quotes, stock availability and delivery dates
o Prepare and send material samples and literature
o Process online registration
- Customer Service
o Handle and resolve customer enquiries, liaising with other departments to resolve any issues
o Update database
- Order Processing
o Process sales orders and card payments
o Data input and filing
- Reception Duties
o Handling calls, sorting and distributing mail, meeting and greeting visitors

Experience Required:
- Demonstrable communication, organisation and telephone skills
- Be customer focused with exceptional customer service skills
- Excellent IT Skills with experience of Microsoft Office
- Ability to carry out high volume data entry
- Excellent attention to detail
- Ability to work both independently and as part of a team
- Confident in dealing with difficult customers remaining professional at all times
- Proactive and Willing to learn

Desirable
- A relevant qualification at College level
- Knowledge of CRM packages & SAP preferred (full training given)

Benefits:
- 33 Days Holiday including Bank holidays
- Monday - Friday 9am -5pm
- Company Pension
- Free onsite parking
- Brand new modern offices