Connections Customer Advisor

What you will do:

• Act as a champion for customer service / satisfaction - one stop shop for all customer enquiries regarding connections design and quotation
• Be responsible for collating and communicating performance information to the business
• Complete post connection completion calls to gather customer feedback
• Ensure learnings from customer service MI are taken on board and foster a mentality of continuous improvement
• Design, cost and quote standard connections and service alterations works for domestic, I&C customers and Disconnections to meet customer demand and contract obligations
• Design all projects using the most cost-effective fully compliant solutions
• Deliver against all GSoS, KPI's and SLA's
• Be compliant with the relevant internal/external policies and legal requirements commensurate with relevant experience
• Assist other design/operations personnel as required
• Take payment from customers and issue receipts
• Manage refund process for late connections, where applicable

We are looking for you to be:

• Educated to at least GCSE standard pass level which must include Maths and English and or equivalent NVQ.
• preferably have technical or design background
• Good interpersonal skills
• Have a good work ethic and willing to take on new responsibilities
• Adapt to change
• Be skilled in verbal and written communication
• Understanding of customer and commercial pressures
• Basic understand of SAP is preferred but not essential
• SynerGee and SAP connections training
• Understanding of the NGN Way
• GIS
• Customer facing experience is preferred but not essential
• Technical background preferred

The Package

• Permanent, Personal Contract
• Salary - £20,000 - £28,000.00 dependent on experience
• 40 hours per week
• Up to 5% bonus per annum depending on performance
• 25 days holiday per year, plus 8 days bank holiday, plus 2 half days (Christmas Eve and New Years Eve)
• Stakeholder 5/10 pension scheme
• Flexible benefits including salary sacrifice options such as cycle to work, childcare vouchers, gym membership and many more
• Plus other family friendly policies, maternity/paternity pay, volunteering etc.