Customer Service Agent (German Speaking) - Leading eCommerce Brand

Customer Service Agent (German Speaking) - Leading eCommerce Brand
Colchester, Essex, 
£18,670 + Company Bonus Scheme (up to 15% of salary) + Perks

++ Ready to Dominate Life™ and join one of the most exciting and fastest-growing brands in the UK? ++

We are officially one of the UK’s fastest growing companies. Not only did we rank number 34 in the recent Sunday Times Fast Track league table, but we also placed as the 6th fastest growing online retailer in the UK.

Despite such success, we are just at the start of our journey. With 13 European websites and counting, plus expansion into the USA, China and beyond; we have ambitions to become the No.1 online sports nutrition brand in Europe – and ultimately the world. We need your help to do this. Join the likes of Anthony Joshua, Tom Daley, Jonathan Joseph, Lucy Watson & Lucy Mecklenburgh - our brand ambassadors who all share our vision to Dominate Life™ and be the best…

We need your help to do this…

We are looking for an enthusiastic and dedicated customer service agent to join us on our mission to provide our German customers with a personal and friendly service every time. You will be working in a vibrant and lively environment where we proudly provide continuous support. This is a fantastic opportunity to work in an international team all working towards the same end goal – exceptional customer service to be proud of. 

We are currently looking for a German speaking agent based in our head office in Colchester, Essex. If you want to be part of our journey and take the brand from strength to strength – apply now! 

What will your role involve?

+ Managing customer queries via telephone and email on a day to day basis
+ Updating customer's orders and accounts via online and in-house databases
+ Checking and amending live orders where appropriate
+ Liaising with couriers via telephone and web regarding customer's deliveries 
+ Delivering a first-rate customer service experience in all cases

What are we looking for?

+ Enthusiastic and friendly personality
+ Ability to communicate professionally via telephone and email
+ Fluent in spoken and written German language (as well as fluency in English) 
+ Strong team player
+ Flexible in terms of working hours
+ Affinity to sports nutrition and/or fitness is a definite advantage

Benefits:

+ Annual Company Bonus Scheme – up to 15%
+ Salary progression with experience and training 
+ Pension
+ Company discount scheme
+ Perk Box subscription with reduced price gym memberships, cinema tickets and free mobile phone insurance
+ Casual dress code

You may have worked in the following capacities:
eCommerce Customer Care Agent, Web Support Agent, Retail Assistant, Sales, Admin, Customer Care, Customer Advisor, Web Chat Agent, Customer Contact Centre Representative 

Interested? Just Apply Below...

...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.