Service Desk Analyst - Up to £20,000

This dynamic IT Services company is looking to recruit a Service Desk Analyst.

As a Service Desk Analyst, you will be responsible for providing technical support to the client base.

Main Duties & Responsibilities:

- Answer the incoming Service Desk Calls in a professional manner
- Deliver high quality remote support on a range of technical incidents and problems across the client base
- Respond to and effectively resolve or escalate customer incidents, queries or complaints.
- Handle incidents and escalate problems on the various platforms and supported networks from logging ticket to resolution
- Perform IT administrative tasks on both user and server related issues
- Communicate with customers and suppliers/3rd parties at all levels internally and externally
- Help support, train and mentor other team members
- Take a 'hands on' problem solving approach; solving problems within strict SLA timeframes
- Take ownership of incidents assigned to you and manage them through to resolution
- Ensuring SLA's are met; time to respond, time to resolve and first-time-fix
- Application troubleshooting

Required Attributes:

- High level of customer service skills - customer experience is key to good support.
- Solid communication skills to understand client/client representatives concerns and requirements.
- Microsoft Desktop Experience (preferably with certification)
- General technical troubleshooting and problem-solving skills
- Clear understanding of IT Methodology and Best Practice
- Able to prioritise under pressure and to work to deadlines
- Technically focused, but commercially aware
- Driven by results and by performing at the highest level
- Ability to work within a team and add value to the members
- Comfortable communicating with staff of customers and internally at all levels (Owners through to junior staff)
- Willingness to gain relevant qualifications and accreditations

Benefits Included:

- A Great Working Environment
- Training & Development Package
- 20 Days Paid Leave (increasing by 1 each year up to 25 days)
- Reward Gateway Employee Benefit Scheme
- Cycle to Work Scheme