Brook Street

Customer Account Administrator

Brook Street
Croydon, Surrey, England
04 Apr 2018
02 May 2018
Croydon Branch
Contract Type
Full Time

Role: Customer Account Administrator
Location: Croydon
Salary: Starting Salary: £21,000
Hours: 8-5pm Monday - Friday (Saturday AM rota 1 in 4)

What does the role entail?
You'll work in a team of 5 to ensure that all customer emails and orders are processed quickly and effectively. You will report to the department Team Leader and work closely with various departments throughout the company.

Your responsibilities will include:
" Diligently processing customers purchase orders.
" Delivering outstanding customer care by successfully responding to emails, showing your passion and dedication along the way.
" Building a rapport with Key Account customers, helping them with their queries.
" Liaising with the customer service team regarding customer queries.
" Corresponding with the Purchasing Department regarding stock queries.
" Handling return requests for customers in line with guidelines.
" Supporting the inbound team with overflow calls.
" Liaising with the technical department to help customers identify the part they require.
Who are we looking for?
You'll enjoy working as part of a young, dynamic team who are passionate about what we do and the service that we give to our customers. We are looking for somebody who is enthusiastic and motivated in everything they do. You'll be a team player and have a desire to make a difference, in your development and within the business.
We work in a fast paced environment so you'll need to work well under pressure. You'll also need to show attention to detail to avoid any order errors.
Most importantly, you'll need to be passionate about continuously delivering a superior customer experience.

Which skills are required?
" Good literacy and the ability to communicate with customers by email and letter.
" Great verbal communication and listening skills.
" Strong IT skills.
" Experience with in a customer facing, administrative role.
" Organisation skills.

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