Senior Event Manager, Worsley
Senior Event Manager - Worsley Park Marriott Hotel & Country Club, Manchester Worsley Park Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts. This highly acclaimed hotel is recognised as one of the leading Hotel & Country Clubs in the North of England. Worsley Park boasts an award winning, championship golf course along with the recently launched 'Grill in The Park' restaurant, offering modern, fresh cuisine in a rustic setting. Positioned as Manchester's Metropolitan Country Club, Worsley Park attracts a diverse business mix including weddings, large conference and groups, leisure and many sports teams. With great leisure facilities and spacious, well appointed guest rooms, modern food and beverage outlets and meeting spaces with a high focus on culinary excellence. Worsley Park is located near to Manchester United Football Club, Media City UK, The Trafford Centre and the many cultural, shopping and social attractions of the city centre. JOB SUMMARY Worsley Park Marriott Hotel & Country Club is seeking a new Senior Event Manager to lead our busy team and drive all areas of event sales and the related customer service at the hotel. Some of the key areas of business at this property include weddings and special occasions, golf events, high profile sports teams and extensive corporate activity. This position handles complex events and serves as the event planner's primary contact on property and is responsible for his/her experience. To ensure a seamless turnover from sales to service and return to repeat sales, maintaining loyalty to Marriott. To recognise sales opportunities and maximise revenue by up-selling and offering enhancements to create a memorable event experience. Prepare event documentation, ensuring thorough and accurate detail to coordinate with the customer, property departments and other members of the hotel sales team to ensure consistent, high level service throughout the pre-event, event and post-event phases of bookings. CANDIDATE PROFILE Education and Experience • Minimum of 3 years experience in hotel event management or related professional area. CORE WORK ACTIVITIES Executing Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximise revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and gives recognition to team members for their contributions. Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.