Customer Account Manager

Customer Account Manager

Milton Keynes

£25,000 - £29,000PA DOE + annual bonus

This is a new permanent opportunity for one of the UK`s largest energy management data providers in a supportive environment, allowing employees to stretch, grow and develop.
My client is seeking a talented, experienced and dedicated customer account manager to manage the end to end process for large accounts.

JOB PURPOSE;

• Instil a proactive, friendly and knowledgeable mind-set to deliver quality services to our customers.
• Deliver efficient and consistent service.
• Pro-active management of customer portfolios and queries to ensure a consistent and high level of service in accordance with the customer specific SLA's and to ensure all service lines are met that leads to customer satisfaction, retention and growth.
• Manage and understand the expectations of the customer and to ensure service lines are adhered to through good industry knowledge.
• Aid in the resolution of any contractual non-conformity through escalation and assistance.
• Monitor report and manage each customer's operational and contractual performance.
• Organise and attend customer meetings when required.
• Work directly with the Account Managers to support contract extensions, site additions and renewal initiatives.
• Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets.
• Ensure the customer's invoice accurately reflects the chargeable services provided to the customer enabling no challenges to payments from customers.

THE CANDIDATE;

• Energy or utilities experience is preferred but not essential
• Competent with Microsoft excel (pivot tables etc)
• Good organisation and self management skills
• Proven track record of managing customers/clients and ensuring customer satisfaction
• Full clean driving license

PACKAGE / BENEFITS;

• Salary £25,000-£29,000pa DOE
• Parking on site
• Investment Scheme
• 25 days annual leave, plus bank holidays
• Private health care scheme
• Access to company pool car
• Company laptop & mobile phone
• Annual bonus and pay reviews

Due to high level of applicants we can`t respond to everyone. If you have not heard within 7 days of your application unfortunately you have not been selected for the next stage.