Brook Street

Customer Services Executive

Brook Street
Croydon, Surrey, England
Up to £21000 per annum
04 Apr 2018
02 May 2018
Croydon Branch
Contract Type
Full Time

A fantastic opportunity has arisen to work for this local company as a Customer Care Advisor.

Based on Purley Way - Croydon - £21,000 per Year plus progression plan for development

Business open 8 to 6 Mon-Fri - Work hours on shift ie: 8-5, 8-5, 9-6

You must have at least 3 years customer services experience and complaints handing, be pro-active, have a good telephone manner, work under pressure, pick things up quickly.

What does the role entail?
You`ll work in a team of 6 to ensure that our customers receive the highest levels of service possible. You will report to our Customer Experience Manager and work closely with various different departments throughout the company.

Your responsibilities will include:
" Delivering outstanding customer care by successfully responding to queries, showing your passion and dedication along the way.
" Building a rapport with our suppliers and couriers when raising investigations.
" Liaising with the warehouse regarding stock queries.
" Arranging for replacement goods to be sent to customers.
" Assisting the returns department with booking collections and returns queries.
" Raising courier claims and following through to completion.
" Being proactive and advising customers of any courier delays.
" Taking ownership of queries assigned to you and managing them through to completion.

Who are we looking for?
You`ll enjoy working as part of a young, dynamic team who are passionate about what we do and the service that we give to our customers. We are looking for somebody who is enthusiastic and motivated in everything they do. You`ll be a team player and have a desire to make a difference, in your development and within the business.
We work in a fast paced environment so you`ll need to work well under pressure. You`ll also need to be comfortable dealing with potentially difficult situations, such as complaints and will take a positive approach to make improvements for the future.
Most importantly you`ll need to be passionate about continuously delivering a superior customer experience.

Which skills are required?
" Great verbal communication and listening skills.
" Good literacy and the ability to communicate with customers by email and letter.
" Strong IT skills.
" Organisation skills.