Customer Service Support Advisor

This market leader in British and Irish Golf Club IT applications is looking to recruit a 1st Line Customer Service/Support Desk Advisor on their busy Customer Service Desk in Manchester.

As market leader in the British and Irish Golf Club IT applications, the support team currently looks after 1700+ customers who use a range of products.

The Role:
The successful candidate will join a 15 strong busy support team, offering customer service support to customers over the phone, through emails and live chat.

The ideal candidate:
Will preferably have knowledge about the golf industry and or possibly having been a member of a golf club. They must have 1-2 years' experience in a telephone customer service role and maybe are looking for the next step to use their skills and develop their career.

Flexibility and an ability to problem solve is a must.

Applicants should must be able to commute to Manchester City Centre.

Responsibilities:
- To provide first class customer service/support; answering support queries via phone, email and live chat.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system.
- Respond to enquiries from clients and help resolve hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users on supplied equipment by providing necessary training and advice, by telephone or email,
- To accurately follow escalation procedures,
- To help arrange for external technical support where problems cannot be resolved in house by liaising with relevant admin/field staff.

Skills:
- Proven experience working within a customer service environment
- Excellent Telephone Manner,
- Knowledge of Microsoft based operating systems with emphasis on Windows 7, 8 and 10,
- Good organisational and time management skills,
- Self-motivated with the ability and drive to learn and work unsupervised,
- Ability to work part of a team,
- Basic understanding of PC hardware set-up and configuration,
- Excellent customer service,
- Ability to work under pressure, keeping calm, professional and maintaining positivity even under difficult circumstances,
- Understands the urgency required when dealing with hardware management/replacements,
- Confident and social personality
- Good communicator (Written and verbal)
- Proficient with all Microsoft office programs
- A knowledge of golf and the industry may be very advantageous,

Please provide a covering letter within your current CV as these cannot be received separately.