Trainee Police Controller - Abingdon

Thames Valley Police
02 Apr 2018
25 Apr 2018
Contract Type
Full Time

Contact Management


Band 2E circa GBP26,851 per annum pro rata INCLUSIVE of up to maximum 34% Primetime shift allowance. Progression based on performance.

Part/Full Time
Full & Part Time

Type of Contract

Document Attachment
File upload field, to activate press space bar A378 - Police Controller - Job Description - v3.pdf

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File upload field, to activate press space bar 2 Online GUIDANCE NOTES - 11 Sept 14.doc
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File upload field, to activate press space bar Primetime summary sheet.doc
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File upload field, to activate press space bar English and Maths qualifications - additional explanation.docx
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File upload field, to activate press space bar Attaining English and Maths GCSE or equivalent.docx
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Job Advert
Are you looking for a job role where no two days will be the same? Where you will help provide a vital service to the public, which will often be in situations when they need it the most? If so Thames Valley Police are looking to recruit you to join the fast-paced world of the Control Room.
As a Trainee Police Controller you will deal with 999 and 101 calls from members of the public in one of our control rooms, which operate 24 hours a day, 365 days of the year. As the first point of contact to all incoming calls you will need to reassure the caller whilst gathering as much information as possible, to help our Police Officers deal with emergency situations and make your neighbourhood safer.
You will also manage radio dispatch, prioritising the deployment of resources to incidents in line with threat, risk, harm and vulnerability, ensuring that public and officer safety is maintained at all times.
You will receive structured on and off the job training, personalised tutoring and all the encouragement and support you need through our comprehensive apprenticeship programme. This will result in you being able to appropriately respond to incoming calls and evaluate the urgency and of an incident in what can be a life critical situation. On successful completion of the program you will be confirmed in post, receive a nationally recognised certificate in contact handling as well as receiving an increase in pay.

The Essentials

A successful candidate will be resilient, reliable and able to cope in a pressured environment with the ability to remain calm in a variety of situations. You must be able to use your own initiative and professional judgement to solve problems and identify risk and vulnerability. An ability to be able to listen and question well, displaying empathy and tact is also essential. A good aptitude to navigate IT systems is required along with a willingness to learn bespoke in house systems. Prior to interview you will be required to take an operator test which will include the ability to type 30 words per minute.
Please note that GCSEs (grade 9-4/A-C) or equivalent in English and Maths is required for this role, regardless of any higher qualifications attained in other subjects/fields. You will be required to bring along the original certificates to interview so that a member of the interview panel can verify and take a copy for our records. You therefore may wish to start requesting these documents in advance to avoid delay later on in the process. If you do not have the required qualifications please see the document on attaining English and Maths GCSE or equivalent attached.
Providing you are over the age of 18 we encourage applications from all age groups and demographics.
If you are an experienced emergency service contact handler, please complete the Emergency Service Contact Handler Transferee application form instead.

Part-Time /Flexible Shifts are available, however please note that initial training will be delivered on a full time basis
Please note if you have been interviewed and were unsuccessful for the Trainee Police Controller role you must wait six months prior to reapplying. If your Trainee Police Controler application is successful, you will need to complete 12 months in this role before you could apply for other internal vacancies. Only one application at a time is accepted for the Trainee Police Controller/ Police Contact Centre Officer role so please do not apply for multiple vacancies/locations.
If you have any queries please contact People Services Recruitment on 0845 2 (internal ) or email quoting reference 999.

The closing date for enquiries and receipt of completed applications is Monday 30th April 2018.
Please be aware that we will be advertising on a rolling recruitment basis and should you be successful you will be placed into the next available intake, which will be from May 2018 onwards.

Police Staff Only


As a member of Police Support Staff, you are entitled to receive a fantastic range of benefits, dependant on role, location and length of service including;

> generous annual leave - minimum 24 - 30 days per annum
> local government pension scheme
> 37 hour working week
> flexible working
> employee assistance programme (welfare services)
> cycle to work scheme
> childcare voucher scheme
> excellent maternity and paternity leave
> discounts on healthcare, transport, dining, days out etc.
> sports and social activities
> on site gym
> car parking
> reimburse eye tests

To view a full list of our benefits please click here


All posts require a level of Police Vetting as per National Policy. In order to pass vetting you must have been resident in the UK for at least the three years immediately prior to applying for any role. Exceptions to this will be reviewed on a case by case basis. If you're not a British citizen, member of the EEA or a Swiss National, you must have a visa entitlement to live and work in the UK for a period of time dependant on training requirements.Dependant on the role, additional vetting and/or nationality requirements may apply.

We serve diverse communities. To enable us to truly reflect the communities we serve, we are keen to recruit people from Black, Asian and other minority backgrounds. You will need a wide range of skills and experiences which will enhance the services we deliver to the public including an understanding of cultural issues. If this is you, we want you to apply to join us.
We will consider applications from flexible workers and look for job share opportunities where possible.